Getting help
How to send a message to the KitNDocs team, how to report a screen that failed, and what chat does not change
Contact Support
Use Support to send a message to the people who make KitNDocs.
- In KitNDocs, press Support at the bottom of the sidebar.
- In the help centre, press the chat button at the bottom right.
Both open the same chat.
When you are signed in, the chat knows who you are. If you are signed out, it asks for your name and email.
If a screen fails
A screen can fail. It then says that it could not be shown.
Press Send this to Support. A new chat opens with your message already sent.
The message names the screen and the reference number. It says nothing about your records.
If the button is not there, the chat is blocked. Write to us another way and quote the reference on screen.
What Support does not do
Support is not instant. A person reads your message and answers.
Support does not send a separate alert when the answer arrives. Open the chat again to read it.
Support changes nothing in your records. If a record is wrong, the correction still happens in the record.
If you cannot see Support
Some browser extensions block the chat.
If Support is missing from the sidebar and the help centre has no chat button, that is the likely cause. The rest of KitNDocs still works.
Updated 30 Aug 2026.