Asking the assistant
How to ask questions about your records, what the assistant can answer, and why it changes nothing
What the assistant is
The assistant is a chat panel for questions about your records.
It reads the records you can read. It also reads the help centre. It does not know anything else.
Press Assistant at the top right of the screen. On a phone, press the star button.
What to ask
Ask in your own words. For example:
- What needs attention today?
- When is the next repack due on the student rig?
- Who has the hire canopy?
- What equipment does the rigger have?
- How do I put equipment on a schedule?
An answer shows the records it used. Press a record to open it. The conversation stays open beside it.
When an answer lists equipment, each line shows whether the equipment is in service and what holds it out of service.
The assistant reads the record again when it draws the answer. An old answer can show today's standing.
Help articles and screens stay ordinary links, so you can tell guidance from your own records.
The open record
The assistant knows which record you have open.
If you open a piece of equipment and ask, When is the next repack?, it answers about that equipment. You do not have to name it.
It does not see the screen itself. It does not see what you type into a form, and it does not know which part of the record you are reading.
The open record does not widen what the assistant can read. It still reads only what you can read.
What it does not do
The assistant changes nothing in your records. If you ask it to complete a task or edit a record, it refuses and links to the page where you can do it.
The assistant can be wrong. The record is the truth. Open the record before you act on an answer that surprises you.
The assistant cannot always use a whole long conversation. If that happens, the panel says so and answers from the recent part only.
Nobody else in your organisation can read your conversation. There is no delete button, so do not type anything you would not want kept.
Assistant and Support
The assistant is software. It answers from your records and contacts nobody.
Support sends a message to the people who make KitNDocs. Use Support when KitNDocs itself is wrong. See Getting help.
If it cannot answer
If the assistant cannot find a record, try the name from the equipment list. You can also use Search in the sidebar.
If the assistant stops part way, press Retry.
If it keeps stopping, press Start again and ask in fewer words.
If it reads many records and still says nothing, ask a narrower question. Name the equipment or ask about one category at a time.
Nothing changed in your records, because the assistant writes nothing.
Updated 30 Aug 2026.